If you are having problems with leave management, it might not just be your vendor.
We have helped clients select and implement outsourced leave management vendors dozens of times. But, time and again the introduction of a new vendor may provide incremental improvements, but rarely solves the underlying problems. The result... after the honeymoon is over the same problems tend to rear their ugly heads.
Before taking on the significant work to implement a new vendor, it's worth a comprehensive look at these three areas to unearth problems that may be on the Company side:
📝 Policies - Are your leave policies competitive, compliant, and aligned with the people needs of the business? Are your policies easy for employees and managers to understand? Can the policies be administered consistently and efficiently?
🛠 Processes - Leave processes can never be 100% outsourced. Are internal roles clearly defined around return to work, payroll adjustments, accommodations, reporting, and vendor management?
📣 Communication - Are clear and consistent instructions available at point-of-need for both employees and managers? Can employees get enough information to apply for a leave without “calling HR”?
Having a high-performing vendor is critical in leave management, but without having the right foundational policies, processes and communications put in place by the Company you run the risk that leave management continues to be a source of pain for everyone.
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